American Electric Power Customer Ops Assoc in Corpus Christi, Texas



Customer Ops Assoc

Job Description:

Under direct supervision, assist external customers by telephone, Internet, email, and correspondence. Answer questions, support back office customer transactions, correct bills, perform credit and collections, ensure account security, provide outage call processing, inform/educate customers on programs, and perform all other direct customer facing support activities.

Process customer requests for service, answer customer inquiries and resolve customer complaints via telephone, Internet, email, and written correspondence.

Process account maintenance transactions related to external collection functions, negotiate payment arrangements with delinquent account holders, perform inbound and outbound collection calls, respond to collection vendor inquiries, investigate fraud and bill disputes, and support of collection functions overall.

Complete billing adjustments as needed, including processing no-bill and internal bill warning messages. Analyze and recalculate bills, initiate and complete field investigation orders, and other work related to rendering customers an accurate bill.

Support outage call handling and storm response.

Work cross-functionally to complete daily job tasks and provide backup to others in the department. Protect confidential customer information.

CALL CENTER HOURS are Monday through Friday 8:00am to 7:00pm and Saturday 8:30am to 5:00pm.

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Corpus Christi, TX

Job Type:


Job Category:

Customer Service and Call Center

Minimum Requirements:

Education: High School diploma or GED

Experience: Minimum one (1) year relevant customer service experience.

Successful completion of PSI Test Battery, ETC Call Center Simulation Selection Test, and Spanish Test.

Must be available to work overtime, call-out overtime and shift work as required.

Must possess knowledge of proper English usage for oral and written communications including grammar and spelling, and basic mathematics.

Must be fluent in Spanish

Equal Opportunity Employer | Minorities/Females/Disability/Vets